The Vimalabai Jatar Charitable Trust has been funding the training of drivers and conductors for the past many years. The training happened this year too. The training takes place in several batches, of 24 drivers and 24 conductors in each batch (total 48) at IDTR, Pune (Institute of Driver Training and Research).
When the drivers and conductors work in pairs it improves communication. The training takes place over a period of two days.
Medha Jere conducted the role-play sessions. The drivers and conductors are put into difficult situations that they commonly face during their journey. For example, if a person with heavy luggage enters the bus and blocks the passage of other passengers. Or when there is a conflict between passengers about seat-sharing. Or how to behave if a passenger complains of a missing wallet.
Here are a few videos from those sessions.